A little help with shopping, delivery and your order. For anything else, get in touch with our support team.
When will my order arrive?
Delivery estimates depend on the product, the option you choose and your destination. Choose your product option and enter your postal code on the product page to check available dates.
Read our Shipping & Delivery guide for more information.
Will my order arrive before Halloween?
Check the estimated date range for your item and destination before ordering. Delivery dates are estimates, and arrival before Halloween or another event is not guaranteed.
Will all my items arrive together?
Items in the same order may arrive separately. Check the delivery information for each product, or contact us with your order number if you need help.
Where can I view my orders?
Sign in to My Account and open Order History. If you need help finding an order, email support@halloweenmode.com with your order number.
How do I return an item?
Contact support@halloweenmode.com with your order number and the item you would like to return. Please wait for return instructions before sending anything back.
See our Returns & Refunds policy for eligibility, time limits and return shipping details.
What if my item is damaged or incorrect?
Contact us as soon as you notice a problem. Include your order number and, when possible, photos of the item, packaging and issue. Our support team will help arrange the next steps under our Returns & Refunds policy.
Still need a hand?
Email support@halloweenmode.com or visit Contact Us.