We want you to be happy with your HalloweenMode order. If something is not right, contact support@halloweenmode.com with your order number and the item you would like to return.
30-day returns
You may request a return within 30 days after your order is delivered. For change-of-mind returns, items must be unused, unworn, unwashed and in their original condition, with tags, accessories and original packaging included. Trying on a costume to check the fit is fine; wearing it to an event is not. Sale-priced items follow the same return policy.
How to start a return
- Email support@halloweenmode.com within 30 days of delivery. Include your order number, the item and your reason for returning it.
- We will provide return instructions and the correct mailing address. Please wait for those instructions before sending anything, and do not return an item directly to a supplier or to the address on the delivery label.
- Pack the complete item securely and use a trackable mailing service. Keep your receipt and tracking information until your return is resolved.
Return shipping
For a change of mind, an unwanted item or an incorrect size you selected, you arrange and pay for return shipping. We do not charge a restocking fee for an eligible return. If we sent the wrong item, or your item arrived damaged or defective, we cover the required return shipping. Contact us first so we can arrange the appropriate solution.
Damaged, defective or incorrect items
Please contact us as soon as you notice a problem. Include your order number and, when possible, photos of the item, packaging and the issue. We will help arrange a replacement or refund and provide any necessary return instructions. The unused-condition requirements for change-of-mind returns do not prevent you from reporting an item that arrived damaged or defective.
Items that cannot be returned for a change of mind
We cannot accept items that have been worn to an event, washed, altered or damaged after delivery. Sealed hygiene or personal-care items cannot be returned once their hygiene seal has been opened. Custom or personalized items are not eligible for change-of-mind returns when that restriction was clearly stated before purchase. These exclusions do not apply when an item arrived damaged, defective or incorrect.
Refunds
After we receive and inspect your return, we will email you about the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or payment provider may take additional time to display the credit. Eligible returns receive the amount paid for the returned item; change-of-mind return shipping is not reimbursed. Any optional expedited delivery charge is not refundable for a change of mind.
Exchanges and delivery timing
If you need a different size or style, contact us about returning the original item and placing a new order. Replacement availability and delivery dates depend on the item and destination. A return or exchange request does not guarantee delivery before Halloween or another event.
Questions
Email support@halloweenmode.com for help. This policy applies to orders placed with HalloweenMode and does not limit any rights that apply to your purchase under applicable law.